HarbourlineLeadership Academy
AI Ready Leaders: module 1 of 4Module 1/4
Leading at ScaleModule 1Branching scenario4 minutes

Leading the AI Shift

Making the case, bringing people with you and governing the risk

Scenario: the pilot decision. You lead Harbourline's 40-person customer support team. Your people are experienced, loyal and a little tired after a long claims season. Then the COO emails.

New
MK
Maya Kerr, COOToday, 7:42am
Quick one on support costs

Saw a vendor demo of an AI support agent yesterday. Impressive. Can we take 30% out of support costs by Q3? Keen to hear your thinking.

🗺️How this works

  1. Read the situation and Maya's email.
  2. Make three decisions. Choose what you would actually do, not the textbook answer.
  3. After each choice, see what happens next and how your value, trust and risk scores move.
  4. Finish with your leadership profile, XP, rank and badges. Replay to try a different path.

Tip. Press A, B or C on your keyboard to choose. There's no time limit, so take a moment with each decision.

🏆What you can earn

Strong leadership calls earn XP. Climb four ranks and unlock 4 badges.

🪢 Deckhand🧭 Navigator🔭 First mate⚓ Captain
🧭
ReframerTurned a cost target into a value case
🗣️
Open bookBrought your team in early and honestly
🛟
Safe handsHandled an AI error with candour
⚓
StewardFinished with the steward profile
About 4 minutes. Works on phone or laptop.